Role Overview:

The PRO acts as the first point of contact for patients and families, ensuring a smooth hospital experience from admission to discharge.

Key Responsibilities:

• Greet and guide patients during registration and discharge
• Resolve queries and manage feedback
• Coordinate with departments for patient needs
• Handle non-clinical complaints professionally

Qualifications:

• Any graduate with 2+ years in hospital front office or customer service
• Excellent communication and interpersonal skills
• Fluency in English and local languages